1. Introduction

At Tamu Eco Lenggeng, we value your privacy and are committed to protecting your personal information. This Privacy Policy outlines how we collect, use, store, and share your data when you interact with us through our website, social media platforms, or when making a booking with us.

  1. Information We Collect

We may collect and process the following personal data:

  • Personal Information: Full name, email address, phone number, nationality, and ID/passport (as required by law).
  • Booking Information: Dates of stay, number of guests, payment details (processed through secure third-party gateways).
  • Communication Records: Messages, calls, or emails exchanged with our team.
  • Website Data: IP address, browser type, device information, and browsing behavior on our website (through cookies and analytics tools).

  1. How We Use Your Information

Your information may be used to:

  • Manage and confirm your chalet bookings.
  • Communicate important information about your reservation or stay.
  • Improve our services and personalize your experience at Tamu Eco Lenggeng.
  • Comply with local laws and regulations (e.g., guest registration requirements).
  • Send updates, offers, or newsletters (only if you’ve opted in).

  1. Sharing Your Information

We do not sell your data. Your information may be shared with:

  • Service Providers: Payment processors, booking platforms, and IT service providers.
  • Legal Authorities: When required to comply with laws or government regulations.
  • Third-Party Booking Platforms: If you book through sites like Airbnb or Booking.com, your data will also be governed by their privacy policies.

  1. Data Protection

We take reasonable precautions and use appropriate security technologies to protect your data from unauthorized access, loss, or misuse.

  1. Your Rights

You have the right to:

  • Access, correct, or delete your personal information.
  • Withdraw consent to marketing communications at any time.
  • Request a copy of the data we hold about you.
  • Lodge a complaint with a data protection authority if needed.

  1. Cookies & Tracking

Our website may use cookies or similar tracking tools to enhance your experience and analyze website traffic. You may adjust your browser settings to disable cookies at any time.

  1. Updates to This Policy

We may occasionally update this Privacy Policy. When we do, we’ll revise the effective date at the top. Continued use of our services after such changes implies acceptance of the updated policy.

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